Packets bounce. Yours don't have to.
NIGO rejections aren't a paperwork problem. They're a retyping problem. Emma fills every form from the client's own documents, one consistent record across the whole packet, so the mismatches behind not-in-good-order never get typed in.
15-minute call SOC 2 Type II in progress Unlimited users The difference
Where NIGO starts, and where it stops.
| The work | Before Emma | After Emma |
|---|---|---|
| Why the packet bounces | A detail typed two ways on two pages | Every page fills from one record |
| Who catches the mismatch | The custodian, days later | Nobody has to: it was never typed twice |
| Fixing a detail | Find it on every form and re-key it | Correct the record once; every form follows |
| Your CRM afterwards | Someone retypes it | Updated from the finished forms |
Why it happens
NIGO is a retyping tax.
Without Emma
A packet gets rejected for a missing signature date, a mistyped SSN, an account number that doesn't match the transfer form. Every field was retyped by a human from a PDF — and every retype is a chance to bounce.
- Fields typed by hand across systems
- Mismatches found after submission
- Client signs again. And again.
With Emma
Emma pulls every field from the source document once — then fills every form from the same data. Same SSN everywhere. Same address everywhere. The typos and mismatches that trigger a NIGO rejection never get introduced.
- One extraction, every form
- Errors prevented at the source
- Client signs once, done
How it works
Three steps. Zero bounces.
Upload the source docs
A 1040, a statement, meeting notes. Emma reads every field — no retyping, no transposition errors.
Emma fills it right
She populates every field from one source record — consistent values across the whole packet, no blanks, no mismatches — so the conditions that trigger NIGO never get introduced.
Submit clean
Review, send for signature, done. Your CRM record updates automatically — Wealthbox or Redtail.
"We easily save two weeks of time otherwise wasted on paperwork. Finpace is a no-brainer."
Jim Minutella
Wealth Quarterback
NIGO questions, answered.
Read next
More on nigo
- What Is NIGO? What "Not in Good Order" Means and How It HappensNIGO means not in good order: paperwork a custodian, fund or insurer won't process as sent. What it means in finance, who decides, and what causes it.
- How to Reduce Your NIGO Rate: A Step-by-Step Guide for Advisory FirmsMeasure your NIGO rate, find the reasons behind most rejections, and cut them with an eight-step plan and a pre-submission checklist your team can use.
- What NIGO Actually Costs Your Firm (It's More Than the Rework)A NIGO rejection costs more than the rework: funding delays, staff hours, and new-client trust. Here’s the real bill, and how to bring it down.
Go deeper on NIGO
Why your custodian packets keep bouncing as NIGO
The real reason packets get rejected, and how to stop it before it starts.
Read itThe client onboarding process that prevents NIGO
A four-step process that designs the rejection out from the first document.
Read itAuto-fill custodian forms
How Emma fills Schwab, Fidelity, and any packet you upload from one clean record.
Read itYour next packet doesn't have to bounce.
Book 15 minutes and we'll show Emma filling it clean, the way it should reach the custodian the first time.
15-minute call · About your firm, not a pitch · SOC 2 Type II in progress